Refund policy

At Move Racewear, all of our products are made-to-order and customized specifically for each customer. Because of this, our return and refund policy is structured accordingly.

🔁 Returns

Due to the custom nature of our products, we do not accept returns or exchanges unless:

The item received is defective, damaged, or incorrect
The product does not match the confirmed design or specifications

To be eligible for a return:

You must contact us within 3–5 days of delivery
The item must be unused and in original condition
Clear photo/video evidence must be provided

💸 Refunds

Refunds are only issued in the following cases:

You received a wrong product
The item is defective or damaged upon arrival
The product significantly differs from the approved design

Once your claim is reviewed and approved:

Refunds will be processed within 5–10 business days
Refund will be issued to the original payment method

❌ Non-Refundable Situations

We do not offer refunds or returns in the following cases:

Incorrect measurements provided by the customer
Change of mind after order confirmation
Minor color variations (due to screen differences)
Normal wear and tear or damage after use
Delays caused by shipping carriers

📏 Custom Orders

All custom suits, gloves, and shoes are made based on the measurements and design approved by the customer. Once production begins, the order cannot be canceled or modified.

🚚 Shipping Issues

If your package is marked as delivered but not received:

Please contact the shipping carrier first
We will assist you, but we are not responsible for lost/stolen packages after delivery

📩 How to Request a Return/Refund

To initiate a claim, please contact us at:
📧 [moveracewear@gmail.com]

Include:

Order number
Issue description
Photos/videos as proof

⚖️ Chargebacks

We strongly encourage customers to contact us before initiating a chargeback. Filing a chargeback without contacting us may delay resolution and can result in dispute evidence being submitted to the payment provider.